CriteriaTech
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What we do.

We take repeat computer work off your hands, starting with the apps you already use.

Illustration: a laptop workspace with an inbox and weekly calendar, beside a phone task list.

Finding what slows you down

Mapping one job
Steps in the job14
Typed in twice5
Waiting on someone3
Already fine6
Example: 8 of the 14 steps could be quicker.

Before we build anything, we find out how the work really gets done.

What happens
Short chats with the people who do the job, and a look at what they use today.
What you get
One page showing where time and accuracy are lost, and what to fix first. Sometimes the honest answer is “nothing yet”.
How it ends
That page is yours to keep and use however you like.

Building the tools

First week of a trial
Requests that came in42
Handled automatically31
Passed to a person11
Example: anything unusual still goes to a person.

Made for your job, not one-size-fits-all software you have to work around.

Tasks with several steps
Requests, sign-offs and new starters: jobs that only happen today because someone remembers.
Forms and records
Typed once, checked as they go in.
Screens for people
Simple screens and phone apps for the people who decide or do the work, including apps that work with no signal.
Kept separate
Branches and businesses sharing one system each have their data stored separately.

Linking your apps

Copying done for you
New order to accountsDone 9:41am
Website enquiry to contactsDone 9:44am
Typed in by handNone
Example: details move between your tools on their own.

Keep the apps you have. We get them talking to each other.

What we usually link
Accounts, customer lists, email, calendars, spreadsheets and auditor exports.
The idea
Type it once, and it’s copied everywhere, so no two copies disagree.

Looking after it

Monthly check-up
Backup testedWorks
Updates installed3
Problems openNone
Example of what we check for you each month.

Once your team relies on it, someone has to keep it running.

What we do
Monitoring, updates, tested backups and fixes.
What you can expect
Every change is written down. If something goes wrong, you hear what happened and what we did.

Which job takes too long?

Send opens an email for you to check and send. We’ll tell you honestly if we can help.